Refund process

If you want to return an item, follow this process: 

Get in touch with us. 
Email us at info@leondecloe.com or call us at +34.934874749 indicating the following: 
  • Order number 
  • What product you would like to return 
  • Reason for return
We will contact you to confirm the return. 
Important: Do not send the package until we confirm your request. 
Prepare and send the packet 
Place the items to be returned in its original packaging and send it to the address we facilitate you in up to 15 days after your request was confirmed. 
Once we receive the package and verify the status of the product, we will contact you and we will make the refund of the amount and shipping within a maximum of 10 days. 

Return policy

General information 
We provide a return period of 14 days from the date of receipt of the product. 

Reason for return acceptance
Damaged, defective or incorrect products
If you receive a damaged, defective or wrong product, you can return it within 14 days from the date of receipt of order. 

Shipping costs 
Shipping costs will be refunded by us when we verify that the return is due to the reasons included in our return policy.

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