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Terms and conditions

Introduction

The following terms & conditions regulate the terms of access and usage of www.leondecloe.com, including the website and service provided therein (hereafter the “Website”), property of Trazobcn SL with address registered at Edificio Palau de Mar (Pier01), Plaza Pau Vila no1, Planta Primera, Sección A, 08039 Barcelona and tax identification number (NIF) B63576771, (hereafter the “Company”), that the user of this Website should accept in order to use all the services and information that is facilitated from the Website.
The user as well as the Company, owner of the Website, may be jointly called the parties. The mere accepting or access or taking use of the Website, of all or part of its contents and services implies the full acceptance of these conditions of usage. By usage of the Website it is understood to be subject to strict compliance and acceptance of the terms set forth herein the present conditions of usage of the Website.

Regulation of the usage terms

The present general conditions of use of the Website regulate the access and the use of the Website, including the contents and the services made available to the users in and / or through the Website, either by the Website, by its users or by any third party However, access to and use of certain content and / or services may be subject to certain specific conditions.

Modifications

The Company reserves the right to modify in whatever moment the general terms and conditions of usage of the Website. In any event, it is recommended that the user consult periodically the general conditions of usage of the Website, as they may be changed.

Content of the Website

Information and services

The users may access via the Website to different types of information and services. The Website reserves the right to modify, at any time, and without previous notification, the presentation and configuration of all the information and services offered from the Website. The user recognizes and expressly accepts that at any time the Website may interrupt, deactivate and/or cancel any information or service. The Website will undertake its best efforts in order to guarantee the availability and access via web. However, at times, due to maintenance, platform upgrades, server changes etc, there may be issues resulting in interruptions in the access to the Website.

Availability of the information and services of the Website

The Website does not guarantee the continuous and permanent availability of the services, and in this manner remains exonerated of any responsibility for possible damages caused as a consequence of the unavailability of the service due to reasons beyond its reach or by error in the transfer of data, against its will, or due to disconnections due to IT maintenance etc. In these cases, the Website will undertake its best efforts to inform of the service interruption with a prior notice of 24 hours. The Website will not be responsible for the interruption, suspension or finalization of the information or services. Thereby, the Website will not be held responsible for possible omissions, information losses, data, configurations, unwanted access or the infringement of the confidentiality that are originated due to technical problems, due to human omissions or human error, caused by third parties or not attributable to the Website. Neither will the Website respond to the damages produced by IT attacks or caused by virus that may affect the information programs, communication systems or equipment used by the Website but manufactured or facilitated by a third party. The Website may, at its discretion, negate, retire, remove and/ or block at any time and without the need for prior notice the access to the information and services to those users that do not comply with these norms.

Responsibility of the Website regarding content

The platform will control the lawfulness of the content and services provided via the platform by third parties. In the event the user suffers any damages as a consequence of the usage of the platform, the user may communicate this and the platform owner will take the necessary actions to resolve this.

Obligations of the User

The user should respect at all times the terms and conditions established in this legal notice. The user expressly manifests that they will use the Website in a diligent manner and will assume any responsibility that may be derived in the breach of its norms. 
The user is obliged, in those cases in which they are required data or information, to not falsify their identity making him/ herself known as another person. The user accepts that the Website will be taken in use in a strictly personal, private and individual manner. The user may not use the Website for any unlawful, immoral activities, nor for any activities that violate or damage the rights of third parties. Likewise, the dissemination, storage and / or management of data or content that infringes the rights of third parties or any legislation regulating intellectual or industrial property rights is expressly prohibited. 
Likewise, the user may not use the Website to transmit, store, disseminate promote or distribute data or contents that are carriers of viruses or any other computer code, files or programs designed to interrupt, destroy or impair the operation of any computer program or telecommunication equipment.
The user agrees to indemnify and hold harmless the Website for any damage, prejudice, penalty, jeopardy, sanction, fine, penalty or compensation.

Intellectual and industrial property

All content, brands, logos, drawings, documentation, and IT programs or any other element susceptible by Intellectual or Industrial Property law, that may be accessed in the Website corresponds exclusively to the Company or its legitimate owners.

Prohibitions

It is expressly prohibited to create hypertext links (links) to any element integrated in the Website's web pages without the authorization of the Company, provided they are not to a web page of the Website that does not require identification or authentication to access, or access is restricted.
In any case, the Website reserves all rights over its contents, as well as any information, data and services related to them. The Website does not grant any license or usage authorization to the user regarding its contents, data or services, other than that expressly detailed in these general usage conditions of the Website.

Other dispositions

Other provisions

Applicable legislation and notifications

The present conditions are governed and interpreted according to Spanish legislation. All notifications, requests, requirements and other communications that the user wishes to make to the Company as owner of the Website must be made in writing. 
Nullity and ineffectiveness of the clauses 
If any clause included in these General Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect that provision or the part thereof that is null or ineffective, with the present general conditions remaining in all other matters, excluding only those provisions totally or partially nullified. 
Good faith and diligence 
The Parties pledge to fulfill their commitments and to exercise those obligations arising from these conditions in accordance with the strictest requirements in good faith and diligence.

Conditions of sale

Return policy

Customers have a return period of 14 days from the date of receipt within which the purchase can be revoked and the Company will refund the amount paid.
In order to effectively exercise the right to return, it is necessary to:

1. Send an email to info@leondecloe.com or call by telephone to +34 934874749 indicating the following information:
● Order number
● Which product to return
● The reason for the return

2. We will contact you to confirm the return.
Important: do not send the package until receipt of the return confirmation.

3. Prepare and send the package.
Place the items to be returned in their original packaging inside the package and send it to the address we provide.

4. Refund of money.
Once we receive the package and verify the status of the product, we will contact you and we will refund the corresponding amount and shipping costs within a maximum of 14 days.

Warranty

In case of a defective product, the Company will proceed as appropriate to repair, replace, or provide a price reduction or resolution of the purchase, steps that will be free of charge for the consumer. The Company responds to any lack of conformity that may result within a period of 2 years from delivery. The process to follow will be the same as in the exercise of a refund.

Payment conditions

The customer declares that he has full capacity to make the purchase, being of legal age and having a valid credit and debit card issued by a bank that is acceptable to the Company. The customer guarantees and is responsible to ensure that all data provided on his/her card are valid.

Pricing and availability

All prices include VAT. Orders are subject to product availability.

Shipping

The products purchased will be delivered to the person and to the address indicated in the order for the territory of Spain.

The shipping costs are € 4.99 and will be delivered within 24-48h for the peninsula and for the Balearic islands will be delivered within 48-72h

International shipments will cost € 9.99 and will be delivered within 1 to 4 days. Shipments to the Canary Islands are excluded.

A delay in delivery does not imply annulment of the order or compensation.

An order is considered delivered at the time the carrier delivers the package or packages to the customer and the customer signs the delivery receipt document. Therefore, it is up to the customer to check the status of the merchandise upon receipt and to indicate any anomalies in the delivery receipt.

The delivery costs, as specified above, will be assumed by the customer.

If the reason for the return is that the returned item is defective or does not correspond to that requested in the order, the Company will bear the costs of the return and reissue.
If the reason for the return is that the order does not satisfy you, the customer will bear the costs of the return and reissue.

Privacy policy

Personal data

The personal data obtained by the Website for the provision of any service or use of the Website will be integrated into a computerized file. The data obtained will be used to offer the requested services and will also be used to keep the user informed about the novelties of the services and contents of the Website, attending to, when appropriate, the preferences that the user has indicated. The user agrees to receive these emails, as long as they are related to the indicated preferences or services and information used by the user. 
Compliance with Spanish Data Protection legislation (LOPD) 
The Website adopts for the processing of data all technical and organizational security measures that are mandatory, in accordance with what is established by current Spanish legislation: Organic Law 15/1999, on the Protection of Personal Data, as well as in the Development Regulation of the Spanish Data Protection legislation LOPD. 
The purpose of the collection and processing of personal data is the management, provision and customization of the services and contents of the service that the user uses and which will be reported in each section. 
The company has adopted in its information system the technical and organizational measures legally required, in order to guarantee the security and confidentiality of the stored data, thus avoiding, as far as possible, its alteration, loss, treatment or unauthorized access. 
The user expressly states that any personal data or a third party that may access, enter, modify or delete is entitled to do so or has the express authorization of this third party. The Website informs the user that he can exercise his rights of access, rectification, opposition and cancellation by going to the following address: 
León de Cloe bcn
Trazo bcn
Edificio Palau de mar
Plaça pau vila 1
Planta 1º, seccion ad
08039 Barcelona
or sending an email To info@leondecloe.com.

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